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Terms & Conditions

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Goods and services purchased on this site come under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This gives rights to the consumer. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us. The Society’s policy under the Regulations is as set out below.

Goods and Services on offer and prices

These are described on various pages on the web site.

Taxes and VAT

The Society is registered for VAT and all sales to customers within the EU have VAT added at the appropriate rate.  There are no other taxes due. The price quoted after adding postage and packing is the total price.

Order and confirmation

Hampshire Genealogical Society will automatically send an order confirmation email notifying the details of your order. You may wish to save or copy the confirmation order for your future reference. Receipt of your credit card payment does not constitute Hampshire Genealogical Society’s acceptance of your order. Orders for goods are accepted only once we send a delivery confirmation email informing you that goods have been dispatched.

Although we aim to keep stock information up to date on the Website, we still accept orders subject to availability. Where items have unexpectedly sold out or are no longer available we will contact you to inform you accordingly. If we are unable to contact you we will automatically cancel & refund the relevant part of the order.

Delivery and Cost (postage and packing)

Delivery is usually within 10 working days of receipt of the order. If we are not able to ship the order within 28 days then we will notify you of the expected delivery date. Costs of Postage and Packing are dependent on the total weight of your order and is added as part of the payment process.

Cancelling your order

In the case of goods supplied (e.g. CDs) this is 14 days from the date of receipt of the goods by the consumer including Saturdays, Sundays and Bank Holidays. Notification of intention to cancel should be received by the Society in writing within the “cooling off” period of 14 days. In the case of services supplied (e.g. database lookups) by the Society, once the fee and request for the service have been received by the Society, it shall start to process the request and no such cooling off period shall apply.

In the case of digital downloads the content will be available immediately.  If it is downloaded within the 14 day cooling off period, then any right to cancel is forfeited.

If you do decide to cancel your order, the law requires you to do this in writing. “Writing” includes letter, fax and email sent to the Society at the address to which the original order was sent. This does not include telephone calls which will NOT be acceptable
On receipt of a cancellation notice (and the returned goods where relevant) within the “cooling off period” the Society is required to refund the cost within 14 days, but only if the goods are returned in a re-saleable condition. Refunds will be made by Sterling cheque or credit to the customer’s credit card according to the original method of payment within 30 days of receipt of the returned goods in saleable condition. The cost of returning the goods shall be the responsibility of the customer. The cost of postage for the returned goods shall be borne by the customer.
No refunds will be made in the respect of any CD-ROMs or DVD’s where the customer has broken open the seal or wrapper, unless the CD-ROM or DVD is being returned as defective. If the Society has been asked to supply a service, for a fee, it will start to process the request and NO “cooling off” period shall apply, consequently no refund of the fee shall be made even if the customer wishes to stop the research.

Governing Law

In the unlikely event of a dispute any claim or cause of action may only be brought in England & you agree to submit it to the exclusive personal jurisdiction of such courts. You agree to waive any objection & submit to the jurisdiction of the English Courts in the United Kingdom, as we do.

Website Links

We are not responsible for any other websites that are linked to our site. The inclusion of any link to such sites does not imply approval by Hampshire Genealogical Society. We reserve the right to refuse access to this Website.

Queries

Hampshire Genealogical Society will always use its best endeavours to provide excellent customer service. However, if you have any further queries regarding our terms & conditions please contact our Customer Services at info@hgs-online.org.uk

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